Channels
Shopify integration
Native install, real-time order lookup, product recommendations from your live catalog.
By ReplyFront Team · Last updated June 18, 2026
Install
Two ways:
- App Store — install ReplyFront from the Shopify App Store. Recommended.
- Custom App — for pilots, you can also create a Shopify custom app and connect via OAuth from Dashboard → Install widget.
Recommended install path
Use the live Shopify listing for new stores. Manual OAuth is mainly for reconnecting a store or internal testing.
What gets indexed
- Up to 250 active products (title, handle, description, price, image, variants, tags).
- Refund, shipping, privacy, terms of service policies.
- Live order status (fetched on demand by the AI tool — never cached).
Re-index anytime
From Dashboard → Knowledge, click Re-sync Shopify to pull the latest catalog and policies.
AI tools enabled
productSearch— keyword search across products.recommendProducts— best-selling, similar-to, in-collection, on-sale.getProductDetails— full details for a single product by handle or title.listCollections— list all your collections.orderStatus— look up an order by email + order number.
Order lookup example
Conversation
Customer: hi, where is order #1042?
AI: (calls orderStatus with order_id=1042, email from session)
AI: Your order #1042 was shipped via DHL on Apr 17 — tracking
JJD000390021. Estimated delivery: tomorrow by 6 PM.Theme App Extension
The widget shows up as an App embed in your theme editor. You can toggle it per-theme without re-deploying anything.
Webhooks
app/uninstalled— we revoke tokens and pause your Shopify channel.customers/data_request,customers/redact,shop/redact— GDPR endpoints.app_subscriptions/update— keeps your billing in sync.