Quickstart

1. Create an account

Sign up at app.replyfront.com/signup. Verify your email and you’ll land in the onboarding wizard, which creates your first workspace.

2. Install the chat widget

From Dashboard → Install widget, copy the script tag for your workspace. Paste it just before the closing</body> tag of your site.

<script async
  src="https://cdn.replyfront.com/widget.js"
  data-replyfront="pk_live_yourPublicKey">
</script>

3. Connect Shopify (optional but recommended)

On Dashboard → Install widget → Shopify, click Install on Shopify and enter your store domain. We auto-import products, collections, and policies into the AI’s knowledge base, and enable order-lookup and recommendation tools.

4. Add knowledge

Go to Dashboard → Knowledge. Add FAQs, shipping policies, return rules — anything customers normally ask. The AI will ground every answer in this content.

5. Tune the assistant

At Dashboard → AI Assistant, set the persona name (default “Aria”), tone, model, and safety guardrails. We recommend leaving safety on strict for storefronts.

6. Test it live

Open your site (or our hosted demo at app.replyfront.com/demo), click the chat bubble, and say hi. Replies stream in real time and show up in your inbox immediately.