Features
Everything in one platform. No more stitching ManyChat + Tidio + Klaviyo together.
Shopify merchants can install ReplyFront through Shopify, enable the theme app embed, sync products, and manage billing through Shopify.
Smart AI agent
Retrieval-augmented agent grounded in your products, FAQs, and order data. Tool-calling for live lookups.
Visual flow builder
Design conversations on a canvas: AI replies, conditions, delays, tags, custom fields, HTTP requests, agent handoff.
Inbox & takeover
Assign, reply, snooze, and tag conversations. Internal notes, canned responses, real-time presence.
Native Shopify
One-toggle theme app extension, Admin GraphQL sync, order lookup tool, GDPR-compliant webhooks.
Broadcasts & sequences
Send targeted blasts and drip campaigns to segments. A/B test, schedule, throttle.
Audience segmentation
Tags, custom fields, and saved-filter segments. Bulk actions, CSV in/out.
Multi-channel
Web widget, Shopify, Messenger, Instagram DM, and WhatsApp Cloud in one inbox. Social channels are available on Pro and Scale.
Built for SaaS
Multi-tenant, encrypted-at-rest credentials, audit log, GDPR endpoints, SOC2-ready architecture.