The AI chatbot built natively for Shopify.
ReplyFront answers order questions, recommends products, and uses your Shopify catalog as live context. Resolve tier-1 chat, recover more carts, and hand off edge cases to your team.
productSearch→found 3 variantsorderStatus→DHL · arriving tomorrowCommerce support needs more than a chat bubble.
Most chatbots can answer FAQs. Shopify teams need product, order, policy, and customer context in one safe workflow.
Tidio-style bots answer FAQs, not orders
When a shopper asks about shipping, variants, bundles, returns, or availability, generic bots have to punt or hallucinate.
ManyChat workflows get messy fast
Flows are powerful, but commerce teams still need catalog-aware AI, inbox takeover, and order context in the same place.
Helpdesks start after the sale
Gorgias-style support is strong for tickets, but storefront conversion and proactive chat need a lighter AI-first layer.
What Shopify-native means in ReplyFront.
The AI doesn't just read a static help center. It can use the same store data your operators rely on.
Catalog-aware answers
Sync products, collections, URLs, and policy content into the knowledge base for grounded recommendations.
Order status lookup
Let shoppers ask where their order is while the AI fetches real order context before answering.
Theme extension install
Embed the storefront widget through Shopify's trusted extension path, with branded launcher controls.
Compliance paths
Shopify GDPR webhooks, encrypted credentials, audit logs, and workspace-level permissions are already built in.
See the AI use Shopify context before it replies.
The assistant can search your catalog, explain delivery policy, suggest alternatives, and offer handoff when a request needs a real operator.
Ready for stores with real support volume.
ReplyFront includes the operational pieces larger Shopify teams expect before they trust AI in front of shoppers.
Team permissions
Owner, admin, agent, and viewer roles keep settings, billing, and inbox actions scoped to the right people.
Audit history
Key changes are logged so teams can trace who changed channels, flows, AI settings, and workspace config.
Security pages
Privacy, DPA, sub-processors, acceptable use, and security pages are already published for procurement review.
Install the Shopify AI layer your store can actually trust.
Start free, sync your catalog, add your guardrails, and test the AI before it answers real shoppers.
Shopify AI chatbot questions
The practical details merchants usually ask before switching on AI.
Does ReplyFront work with Shopify Markets and multi-currency stores?▼
Yes. ReplyFront syncs catalog and order context through Shopify Admin APIs, so the AI can answer with the same commerce context your team sees in Shopify.
Can the AI look up orders and shipping status?▼
Yes. The Shopify tools can look up order status, recommend products, explain policy content, and hand off to your team when a request needs a human.
Do we need to replace our helpdesk?▼
No. ReplyFront can start as your storefront AI chat layer and escalation inbox. Teams often keep their helpdesk for email while ReplyFront handles storefront conversations and AI automation.
How quickly can a Shopify store go live?▼
Most stores can install the app, enable the theme extension, and sync catalog content in minutes. You can add FAQs and guardrails before turning on AI replies.
Is customer data protected?▼
ReplyFront is multi-tenant, scopes every workspace, encrypts credentials, supports audit logs, and includes GDPR webhook handling for Shopify stores.