AI customer support software with a real human inbox
Support teams need more than an auto-reply. ReplyFront combines an AI assistant, team inbox, knowledge builder, quality center, simulator, notifications, and performance reporting.
AI response grounded in approved knowledge
Quality issue opened for missing policy
Urgent conversation escalated to the team
Built for the questions customers actually ask
Resolve repetitive questions
Let the assistant answer common questions while your team focuses on conversations that need judgment.
Improve the knowledge base
Find unanswered questions, missing topics, and weak answers, then turn them into approved knowledge drafts.
Keep humans in the loop
Escalate urgent sentiment, handoff requests, failed actions, returns, and other issues before they get buried.
A practical path from install to controlled AI support
Set the assistant rules
Configure model behavior, tools, handoff rules, saved replies, and knowledge sources.
Test before launch
Use simulator scenarios to check answers, handoff choices, missing knowledge, and risky responses.
Review performance
Track AI runs, handoffs, latency, tool health, quality issues, leads, and estimated time saved.
Control, context, and support operations in one workspace
Built around support quality
ReplyFront gives merchants ways to inspect, test, and improve AI behavior instead of treating it as a black box.
One workspace for operations
Inbox, knowledge, campaigns, broadcasts, flows, notifications, and analytics work together.
Commerce-ready when needed
Shopify features are available for connected stores, while standard websites keep a clean non-commerce setup.
Questions before you try ReplyFront
Is ReplyFront only an AI chatbot?
No. ReplyFront includes the AI assistant, team inbox, knowledge base, campaigns, broadcasts, flows, analytics, and notification workflows.
How do teams know when AI needs help?
ReplyFront can surface handoffs, quality issues, urgent conversations, failed actions, and operational notifications.
Can I test the assistant before customers see it?
Yes. The AI simulator is designed for testing scenarios without changing live customer conversations.
Build a cleaner support workflow with ReplyFront.
Start with the free plan, then upgrade when your support and automation needs grow.