AI
Knowledge base
Ground every AI answer in your own content. FAQs, policies, product notes — even URLs to crawl.
By ReplyFront Team · Last updated June 16, 2026
What lives in the KB
- FAQ entries — title + body.
- Policy excerpts (refund, shipping, etc.).
- Auto-imported Shopify products and policies.
- Free-form “notes” you upload manually.
How retrieval works
Each entry is chunked, embedded with text-embedding-3-small, and stored in your workspace’s vector index. On every customer message we run a top-k search and pass the matches into the AI context.
Re-embed automatically
When you save an entry, re-embedding runs in the background. Big imports? They land in the queue and don’t block your dashboard.
Limits
- Free: 100 entries.
- Pro: 5,000 entries.
- Scale: unlimited.