Flow builder

Step types

• send — fire a fixed message.
• ai — let the AI reply, optionally with a focused prompt.
• wait — delay (seconds, minutes, hours).
• condition — branch on tags, locale, time, custom fields.
• tag — apply a tag to the customer.
• handoff — assign to a human agent.

Triggers

• New conversation.
• Keyword match.
• Tag added.
• Manually from inbox.