AI Quality
AI quality review workflow
Better triage for flagged conversations, refusals, tool-call failures, and handoff reasons.
Vote / discussProduct
Roadmap
What we are shipping, what is next, and what we are exploring. Roadmap items may change as customer feedback and Shopify platform changes come in.
By ReplyFront Team · Last updated June 20, 2026
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Send roadmap feedback, use cases, or feature requests. The best requests include the workflow, who uses it, and how often it happens.
Now
Shipping in 2-4 weeks
Shopify
Shopify-native onboarding
A shorter first-run checklist for theme extension setup, catalog sync, and AI guardrails.
Vote / discussSecurity
Rate-limit and CSRF hardening
More consistent protection across widget, dashboard, and internal API endpoints.
Vote / discussSimulator
Simulator scenario library
Reusable prompts for common commerce cases: order status, returns, size advice, and product alternatives.
Vote / discussNext
1-3 months
Analytics
Revenue attribution for chat
Tie AI recommendations, broadcasts, and widget conversations to assisted revenue.
Vote / discussAutomation
More Shopify automations
Back-in-stock interest, checkout intent, cart recovery, and VIP customer triggers.
Vote / discussInbox
Team workflow upgrades
Better assignments, saved views, SLA filters, and internal note templates for busy inboxes.
Vote / discussActions
Public action marketplace
Packaged AI tools for common apps and storefront workflows.
Vote / discussBroadcasts
Advanced broadcast controls
Experiment variants, suppression windows, and richer delivery analytics.
Vote / discussLater
Exploring
Shopify
Checkout and account extensions
Contextual support surfaces inside Shopify checkout and customer accounts.
Vote / discussScale
Multi-brand operations
Central command center for teams managing several storefront workspaces.
Vote / discussCopilot
AI coaching for agents
Live suggestions, tone checks, and answer quality feedback while humans reply.
Vote / discussEnterprise
Enterprise controls
More SSO, export, retention, and security policy controls for larger teams.
Vote / discussRecently shipped
Read the changelog for completed updates, including the widget customizer, AI guardrails, Shopify deep RAG, and multi-channel messaging.
View changelog